WARRANTY AND REPAIRS POLICY

We will repair your handbag at no charge for the first year after purchase.

If you purchased a bag from us online that requires repair, please send an email to info@saben.co.nz with images of your bag and proof of purchase. 

One of our team will be back in touch shortly!

If you purchased your bag from one of our retailers, please first contact them regarding your repair.

If there is a fault or issue with a bag we must first assess the repair either by photos or in person. As each individual bag is made by hand, from time to time faults occur in the manufacturing process. Saben bags are built for longevity and in an effort to make sustainable fashion – we always opt to repair first.

Our repair process follows a 3-step procedure:

1. If we can Repair the fault/damage we reserve the right to first repair the bag.

2. If we can’t repair the bag and we believe it is fault of manufacture we will Replace with the same or similar bag.

3. If we can’t replace the item, we will refund or issue store credit.

Repairs are free for 1 year after the purchase date. Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue. We do our very best to get your bag back to you as quickly as possible.